Last Updated: 23 October 2026

At iCustomWorkwear.co.uk, we are committed to providing high-quality personalised T-shirts and custom workwear, along with a reliable and convenient shopping experience.

Please read our shipping and returns policy carefully before placing your order.

Shipping

We currently deliver orders across the UK.

Processing Time

As our products are made to order, please allow 2–5 working days for your order to be processed and prepared.

During busy periods, holidays, or promotional events, processing times may take slightly longer.

Delivery Time

Once your order has been dispatched, standard UK delivery usually takes approximately 2–5 working days.

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, bank holidays, or other circumstances outside our control.

Delivery Address

Please make sure your delivery address is correct before completing your purchase.

We cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, please contact us as soon as possible after placing your order.

Tracking

Where tracking is available, you will receive your tracking information by email once your order has been dispatched.

Returns & Exchanges

Because our personalised and custom products are made specifically according to your requirements, customised or personalised items cannot normally be returned or exchanged simply because you have changed your mind or ordered the wrong size.

We strongly recommend checking your size, spelling, design, colour, and personalisation details carefully before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will review the issue and, where appropriate, arrange a replacement or another suitable solution.

Wrong Size

Please carefully check our size guide before ordering.

For personalised/custom-made products, we are unable to accept returns or exchanges due to an incorrect size selected by the customer.

Personalised Products

Please carefully review all names, text, dates, images, and other personalisation details before submitting your order.

We are not responsible for spelling mistakes or incorrect information entered by the customer during checkout.

Cancelling an Order

If you need to cancel or make changes to your order, please contact us as soon as possible.

Because personalised products may enter production shortly after an order is placed, we cannot guarantee that cancellation or changes will be possible once production has started.

Refunds

If your order is approved for a refund, the refund will be issued to the original payment method.

Refund processing times may vary depending on your payment provider or bank.

We're always happy to help and want you to have a positive shopping experience with us.

Thank you for choosing iCustomWorkwear.co.uk.